Membership Q.
How do I become a member of Thaihotelslinks.com
for free?
A. From the top menu bar, click on "Member"
or first page and then click link on "register".
A New user registration form will appear. Fill
your information and then click on the "Register"
button. Q.
I forgotten my password! What do I do?
A. Step 1: Click a link Forgot your password
?
Step 2: Fill in your
Email address. Press the "Send Password"
button.
Step 3: Check your mailbox
for your password. Q.
What a benefits for member?
A. 1.
Save time - No needs to fill in
your profile every time you order.
2. Easy - You can confirm,
cancel and update your order status easily.
3. Keep track - View
your booking history and your questions in the
past.
4. Security payment
- You can make a deposit payment.
5. Attractive discounts
on room rates.
6. It's FREEQ.
How do I update my profile information?
A. Login to your account. Click a link on "Update
your profile". Now type in any changes
you would like to make. Click on "Update"
when you have finisihed. Q.
How do I confirm my reservation?
A. When you complete your reservation, you will
get E-mail confirm your hotel room within 24
hours. E-mail will contain the details, price
of your order , and when you receive them you
should follow an instruction inside that e-mail
to confirm or click a link "http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter"
button, Customer confirm page will appear. Click
"customer confirm"
and press the "Update" button.
Another way to confirm your reservation is login
to 'Member'.
Select 'Confirmation and
Payment Center' and fill your order ID
press "Enter" button, Customer confirm
page will appear. Click "customer
confirm" and press the
"Update" button.
Q.
How do I make payment?
A. After you confirm your reservation
at Confirmation and Payment center, "Deposit
Payment Center" will appear.
You
have "3
options" to make a deposit
payment to reserve you room. 1.
By using you credit card to pay
online with Siam Commercial Bank.
It's fast and secured with SSL 128 bit encryptions.
SCB bank will authorize your credit card in
REAL-TIME after your credit card information
is submitted. Usually the authorization process
takes no longer than 2 minutes. 2. By using
a fax
form.
You could print it out, fill in your credit
card information and fax to us.
3. Deposit
bybank
transfer and fax a copy of the
transfer slip to us Q.
How do I print-out my voucher?
A. After your deposit settled, you will get
e-mail acknowlegement of your deposit settled
, and when you receive them you should click
a link "http://www.thaihotelslinks.com/print_voucher.php".
Fill your e-mail and order ID click on "Enter"
button, voucher page will appear.
Another way to print-out voucher is login to
'Member'.
Select 'Print vorcher'
and fill your order ID press "Enter"
button, voucher page will appear. Q.
What does 'Order status' mean?
A. Order status can identify process of your
booking. Order status note: - Waiting List:
- Thaihotelslinks.com received your order and
working with your requested hotel. - Room vacancy:
-Your requested hotel has reserved your room
for you and waiting for your confirmation - Room occupied:
-Your requested room is not available. - Customer confirm:
-You have update your Order Status by select
to confirm your order -
Customer cancel: -You have
update your Order Status by select to cancel
your order -
Automatic cancel: -We do not
get your confirmation and payment for 3 days.
- Completed:
-After you have payment for your requested hotel,
thaihotelslinks.com update your Order Status
to Completed - Cancel after Completed:
-Customer cancel booking after payment and booking
completed. (see cancellation
policy)
Q.
What does 'Payment status' mean?
A. Payment status can identify result of pay
online by your credit card with Siam Commercial
Bank. Payment
status note: -no payment
= No have payment -approve
= Payment completed -canceled
= Customer canceled transaction -error
= System error during transaction -inprocess
= Waiting for system approval, no transaction -declined
= System declined transaction -outofservice
= System temporarily out of service
Reservations Q.
How do I find and reserve a hotel with Thaihotelslinks.com
?
A. From the left menu bar, click on "Reservations"
or click on "Quick search" button.
you can select hotels by locations, by price
and by hotel name (A-Z), you will see the selection
of hotels. The hotels that we offer are in the
3-star to 5-star categories, and will usually
have important features such as rooms, dining
and recreational facilities, etc. Amenities/facilities
will be listed on each hotel page.
Also, be sure to make your reservation for the
full duration of your stay, in order to avoid
the unavailability if you later decide to further
your stay. Q.
How do I know my reservation is confirmed?
A. When you make a reservation with us, within
24 hours, you will receive a confirmation room
e-mail. Please keep this e-mail, which will
indicate your Order ID., for your reference,
and when you receive them you should follow
an instruction inside that e-mail to confirm
or click a link"http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter"
button, Customer confirm page will appear. Click
"customer
confirm" and press the
"Update" button and make a deposit
payment.
After we receive your payment. we will send
you a hotel check-in voucher showing booking
details via an e-mail within 24 hours. This
voucher can then be presented upon check-in
at the hotel.
Q.
What if hotel that I selected is not available
?
A. You will be receive notified via an
e-mail within 24 hours and suggestion you choose
another hotel.
Q.
have not receive any mail from us after 48 hours.
Why?
A. If you have not received any word
from us via email after 48 hours, it means your
reservation is still on the hotel's waiting
list; either due to high demand or the temporary
unavailability of the hotel's computer reservation
system. Please also check whether your e-mail
is incorrect and we are unable to get back to
you. We really appreciate this.
please kindly contact us immediately
at help@thaihotelslinks.comQ.
What do you mean by prepaid or prepayment rates?
A. Prepaid or prepayment rates means that a
full payment must be made to thaihotelslinks.com
once the reservation is confirmed.
Q.
Why is my reservation prepaid?
A. Prepaid rates make sure that you receive
the lowest possible rate available at the time
of booking. You are charged first for any reservations
made to guarantee the booking and the rates
are not susceptible to any changes. All reservations
in thaihotelslinks.com are prepaid. Q.
What is the latest time that I can make my reservation
?
A. We accept bookings that are made at
least 3 days before the check-in date.
Q.
Do I need a credit card to make a hotel reservation
?
A. Yes. All Bookings are on prepayment basis.
For your convenience, we offers credit card
payment directly from our web site. We accept
payment by Visa, Master Card, JCB.
Q.
Is there any fee using thaihotelslinks.com ?
A. There is no charge to use Modern Thailand
for reserving hotels and, in fact, you will
usually save a lot of money by booking at our
special rates.
Q.
Can I make a reservation directly through the
hotel ?
A. The special rates listed on this web site
are only available through our service. If you
would like to make a reservation directly with
the hotel you will need to contact them directly.
Hotels Whose
name is the reservation made under ?
The hotel's reservation is made under your name.
You can check-in with either a hotel check-in
voucher or your passport (showing the same name
as when you fill out our reservation form).
Q.
What if the hotel hasn't received my booking?
A. In the unlikely event that there is a problem
with the booking, we advise you to contact us
on 66 75 631282 and one of our customer service
agents will be happy to assist you. See Customer
service page.
Q.
What do you mean by Single, Twin or Triple room?
A. - A Single room type is meant for one adult
in a room with a single bed.
- A Twin room type is
meant for two adults in a room with either two
single beds, a queen-size bed or a king-size
bed.
- A Triple room type
is for a maximum of three adults in a room.
The bed configuration could be two singles with
a rollaway, a queen-size bed with a rollaway
or a king-size bed with a rollaway. Normally,
you can make a special request for queen-size
or king-size beds, depending on availability.
Q.
Are your hotel rates per room or per person
?
A. All of our listed rates are per room, NOT
per person (unless otherwise specified). Moreover,
there is no charge for children under 5 years
old sharing a room with parents with no extra
bed. Q.
Are taxes included in the rate ?
A. Yes. For your convenience and instead of
others onlines companies, our rates are in BAHT
including all taxes and service charges, it
means that you do not have to pay more. Q.
Does the price include any meals?
A. If there are any meals included in the price,
this will be made clear in the 'More Info' text
of the offer on the site.
Cancellations and Refunds Q.
How do I cancel the hotel reservation I have
made?
A. 1. Just login into your account and click
a link on "Cancellation Your Booking",
cancel booking page will appear, fill your e-mail
and order ID, then press on "Cancel Booking"
button.
2. You can also email
us at orders@thaihotelslinks.com
- see below for details.
Please send us your cancellation requested by
email, make sure that you send us
your order ID, your name and the name of the
hotel.
Q.
Can I make changes to my reservation?
A. ONLY reservation that have NOT been fully
paid or confimed can be change. For reservation
that has been fully paid, you must cancel your
reservation and make a new reservation. Whether
or not you get a refund depends entirely on
the Cancellation and Refund Policy. Q.
How and when can I get a refund?
A. For credit card payment mode, you will get
your refund into your credit card account. thaihotelslinks.com
will inform your bank immediately but it can
take up to four weeks for the crediting to go
through, depending on how efficient your bank
is. Take note that all cancellations and refunds
are subject to a 5% bank transaction fee, and
Cancellation Charge.
Q.
What is your cancellation and refund policy
for hotel reservations ?
A.
Cancellation
Policy
Low
Season Period : 1 May - 31 Oct
Cancellation
period
Cancellation
charges
::Before
7 days during (not including
Sat, Sun & Public holidays) prior
to check-in date
7
% administration fee of your total
booking cost
::1-
7 days during (not including
Sat, Sun & Public holidays) prior
to check-in date
7
% administration fee of your total
booking cost PLUS one night room charge
will be levied.
Hing
Season Period : 1 Nov. - 15 Dec. and
11 Jan. - 30 Apr.
Cancellation
period
Cancellation
charges
::Before
21 days during (not including
Sat, Sun & Public holidays) prior
to check-in date
10
% administration fee of your total
booking cost
::8 -
21 days during (not including
Sat, Sun & Public holidays) prior
to check-in date
10
% administration fee of your total
booking cost PLUS one night room charge
will be levied.
::1- 7 days
during (not including Sat, Sun & Public
holidays) prior to check-in date
Non
Refundable
Peak
Season Period : 16 Dec. - 10 Jan.
Cancellation
period
Cancellation
charges
::Before
30 days during (not including
Sat, Sun & Public holidays) prior
to check-in date
10
% administration fee of your total
booking cost
::8 -
30 days during (not including
Sat, Sun & Public holidays) prior
to check-in date
10
% administration fee of your total
booking cost PLUS one night room charge
will be levied.
::1- 7 days during
(not including Sat, Sun & Public holidays)
prior to check-in date
Non
Refundable
::No
show and early check out will be 100%
of the total invoice charged - Non Refundable
Cancellation
Booking Form click here Security Q.
Is it safe to use my credit card ?
A. Using your credit card
to pay online directly through Siam Commercial
Bank. It's fast and secured with SSL 128 bit
encryptions. Q.
Does thaihotelslinks.com keep my credit card
information?
A. No. Any credit card
information directly through servers of Siam
Commercial Bank (SCB).
Q.
How do you protect my privacy ?
A. Your privacy is completely
protected when you book an hotels with us. We
do not sell your email address or any other
information to any organization or company.
When you fill in the form, it's strictly confidential.
Membership
